Tier1 Support Engineer – Telecoms Industry – Somerset West



Provide effective and efficient 1st level response fault/ticket and management for this companies external and internal customers, log tickets and resolve 1st level issues and escalate issues to T2 Support Engineers




Rapid response to inbound faults/tickets

Clear and consistent internal and external communications

Responsible for basic customer issues

Tier 1 support is the face of the company

Helpful and professional (understanding the need for the client)





CompTIA A+, N+ and/or any other similar I.T. qualification

1-3years experience in the Internet service Provider Industry

1-3 years’ experience in Desktop support. NTCNA MikroTik (or similar)

Knowledge of the Internet service provider industry

Knowledge of customer services

Good understanding of TCP IP model

Exceptional customer service skills

Ability to multitask

Ability to work in a fast-paced environment

Problem solving

IT and/or Networking


Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to tracy@glass-house.co.za


Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful



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