Third Key Holder – Canal Walk – Cape Town

JOB PURPOSE

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor

The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management

 

FUNCTIONS & RESPONSIBILITIES

  • Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team
  • Supervise employees to complete tasks and achieve goals in the absence of Store Management
  • Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
  • Ensure that merchandising as per company standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per company standard, all operational tasks completed
  • Open and close the store following proper procedures documented in the opening and closing checklist
  • Ensure doors are opened/closed properly
  • Complete the necessary banking according to proper procedure
  • Execute lead cashier responsibilities such as returns, exchange, expenses
  • Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
  • Stays current and up-to-date on all store systems

 

Product Knowledge:

  • Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
  • Product pricing, packaging and category performance knowledge
  • Comply with product management and handling procedures
  • Compliance to food and hygiene and safety standards practicing good hygienic practices

 

General:

  • Work ethic to reflect the company’s values and standards as outlined in the Credo and company’s Policies & Procedures. Lead by example ensuring a harmonious and productive environment
  • Record sampling and wasted products actively quality controlling products
  • Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
  • Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
  • Accepting courier deliveries and confirming all items are received against invoice
  • Assisting in stock counts
  • Unpacking, moving and restocking products

 

Work, health and safety:

  • Comply with all work health and safety requirements
  • Report and damaged or dangerous equipment or property to management

 

Manual Handling:

  • Repetitive lifting and moving of the company’s stock which can weigh up to 12kgs per unit
  • Moving stock from storerooms to front of house

 

This job description is not intended to be an all-inclusive list of duties required; nor is it an indication of an employment contract. Job descriptions may be reviewed and updated from time to time as necessary to reflect changing business needs of the client

 

REQUIREMENTS

  • Confident and interactive with a friendly disposition
  • Excellent communication skills with a strong work ethic that can represent a premium brand
  • Responsible and accountable in achieving individual goals and budgets
  • Good time management skills (multi-tasking and prioritizing
  • Grade 12
  • Customer Service background
  • Polite and Patient

 

Salary on offer for this position will be R6000 – R8000

 

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to tracy@glass-house.co.za

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

 

 

More Information

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Contact Us

17 Waterville St,
Sunningdale,
Cape Town
info@glasshouserecruiting.co.za
+27 21 554 5309 / +27 21 200 6629