Senior Nursing Services Manager – Lenasia, Gauteng 203 views

Requirements:

• Relevant degree / diploma in Nursing Science (essential)
• Management / business qualification (advantageous)
• Must have a current registration with SANC
• 5+ years’ nursing management experience
• 5+ years’ nursing management experience with exposure to private healthcare
• Availability and quality of skilled staff, particularly specialist skills
• Access to financial resources and information
• High staff turnover / retention issues

 

Technical Knowledge and Skill Requirements:

General:

• Team leadership and management skills
• Excellent stakeholder management skills with high levels of interpersonal agility
• Well-developed communication skills
• Strong planning, organisational and follow-through skills
• Resourceful problem solver
• Strong analytical and connective thinker
• Must be able to manage stress and pressure and build team morale and resilience

 

Technical:

• Holistic view of healthcare management and how a hospital is run
• Broad knowledge of all nursing specialisations
• Sound knowledge of applicable regulatory requirements
• Sound business and financial acumen
• Project management knowledge encompassing knowledge of hospital buildings, structure and equipment
• Broad knowledge of medical schemes and rules (including patient services)
• Basic marketing and business development skills

 

Organisation:

• Sound understanding of client’s vision, values, mission and culture
• Expressed and implied ethical responsibilities
• Sound understanding of the group structure and business flows

 

Foundational Knowledge:

• Knowledge of the client’s culture and values
• Relevant processes, procedures, policies, systems and workflow requirements
• Understanding of the hospital’s revenue, cost, capital and balance sheet drivers
• Monthly Head Office reporting requirements
• Strong internal and external network including key stakeholders and areas of deep expertise across the group
• Relevant risk and compliance knowledge (commercial risk and patient and clinical risk)

 

Changing Knowledge Requirements:

• Business strategy and priorities
• Doctor expectations and satisfaction levels
• Patient profiles and expectations
• Industry norms and best practice in all areas relevant to the role
• Changes in the medical scheme environment / funder landscape
• Changes to procurement policies
• Evolution in client’s structure, strategy, vision and business model
• Internal changes / movements / restructures
• Evolving technology and system changes
• Reporting requirements
• Regulatory changes

 

Compliance Requirements:

• Internal standards, policies and procedures
• Legislative requirements
• Regulatory requirements (e.g. OHS Act and SANC and DOH regulations)

 

 

Competencies:

Solve Problems:

• Plays a leadership role in facilitating constructive problem-solving discussions
• Shows skill in finding solutions, including alternatives
• Puts preventative measures in place to ensure problems do not recur
• Identifies impact of solutions (1-2 years or longer) and uses influences to argue why and how problems need to be addressed

 

Analyses and Evaluates:

• Cuts to the core of issues; does not get lost in unnecessary detail
• Drives consistency in applying the correct analytical methods and processes
• Optimises analytical systems and processes
• Anticipates obstacles and thinks ahead about next steps

 

Delivers Excellence:

• Creates systems and processes to ensure consistent standards of excellence
• Shows skill in establishing clarity of purpose within the unit/function
• Inspires team(s) to produce consistent quality work
• Sets standards of excellence and continually strives to improve on these

 

Delivers Resilience:

• Leads by setting an example of being positive and solution-focused
• Displays skill in re-focusing and re-energising others in the face of difficulty
• Deals well with difficult feedback or mistakes in his or her area
• Takes prompt action to identify and address energy stealers and barriers to performance

 

Influences with Impact:

• Expresses complex information in accessible terms
• Uses rapport-building skills to engage an audience
• Knows what they want from the audience and is able to facilitate a desired outcome
• Presents information in ways that facilitate audience understanding and buy

 

Builds Relationships:

• Shows skill in being able to connect with a wide variety of people at all levels
• Builds internal, cross-functional and external relationships characterised by mutual trust and rapport
• Anticipates stakeholders’ needs and develops processes and/or systems to fulfil these
• Tracks unit / function’s delivery against expectations and puts corrective measures in place to remedy gaps

 

Displays Interpersonal Agility:

• Adapts his or her functioning to the needs of different people and situations
• Anticipates and manages expectations
• Displays skill in managing conflict
• Solves problems in a spirit of dialogue and collaboration

 

Manage Risk:

• Ensures staff have a thorough grasp of all risks affecting the function
• Builds staff capability to identify and mitigate risk
• Works cross-functionally to identify and manage risk
• Displays proactivity in anticipating, flagging and managing new and recurring risks

 

Plans and Organises:

• Translates business objectives into plans for the function acknowledging the capability and limits of available resources
• Shows skill in adjusting plans in relation to new issues and requirements
• Delegates / co-ordinates work effectively, ensuring staff and/or stakeholders know what is required of them
• Understands how their planning affects planning within other departments

 

Monitors and Measures:

• Makes abstract objectives tangible and measurable
• Establishes and implements workable monitoring systems to ensure consistency
• Identifies and addresses underlying control weaknesses
• Identifies and implements efficiencies

 

Coaches and Mentors:

• Inspires a team culture that is open to learning and feedback
• Recognises and builds individual strengths and potential
• Guides and equips people to take responsibility and solve problems independently
• Supports staff to achieve stretch goals

 

Displays Inspirational Leadership:

• Inspires people to understand and believe in the vision for the department
• Continually communicates and reinforces the vision, e.g. through clever use of visuals and other aids
• Translates vision into practical plans
• Provides direct reports with accountability, resources, information and development to achieve the vision

 

The main purpose of this position:

To lead, manage and co-ordinate all nursing functions for a hospital to meet hospital and group objectives

 

Duties & Responsibilities:

Internal and External Stakeholder Engagement:

• Actively build and nurture professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, consult, influence, negotiate and present at all levels
• Contribute to the monthly hospital MANCO and Group Operations meetings
• Work closely with doctors to build their confidence and trust
• Work closely with patients to manage issues relating to optimal patient care and experience
• Build relationships with the broader community that the hospital serves, e.g. through participation in Health Awareness days, CSI and outreach activities
• Build good relationships with unions
• Build relationships with peers at other client hospitals to identify and share best practice
• Participate in relevant internal and external forums / committees as required

 

Financial Management:

• Work with hospital MANCO, Group Finance and Group Nursing Services Manager to set an operational and capital budget aligned to strategic objectives
• Drive achievement of monthly financial targets (e.g. nursing costs as % of TO excluding pharmacy revenue, plus absenteeism targets)
• Take responsibility for stock management
• Work closely with Hospital Manager, Financial Manager and Group Nursing Services Manager to analyse and understand monthly financial performance and to report on and address variances
• Act as custodian for compliance with the internal control environment
• Identify and follow-through on opportunities to drive cost efficiencies without compromising quality of hospital service delivery, e.g. Acuity Skills Mix Template
• Provide input into and oversee the implementation of efficiency-related group initiatives and monitor achievement thereof

 

Clinical Quality and SHE Management:

• Continually monitor clinical and quality outcomes to be able to identify, manage and mitigate clinical and quality risks in line with scorecard targets
• Manage negative clinical incidents to reduce litigation and patient dissatisfaction
• Drive alignment to the Clinical Governance Framework and structures
• Drive compliance to the OHS Act
• Drive quality improvement programmes within the hospital to improve clinical and quality outcomes

 

Project Management:

• Participate in / lead hospital and group projects as required

 

Governance and Risk Management:

• Provide guidance to MANCO on the various risks associated with nursing (e.g. reputational risk, financial risk, operational risk, clinical risk, political risk, regulatory risk, environmental risks, etc.)
• Use influence with doctors and hospital MANCO to assist in managing cost efficiencies as patient advocates
• Implement risk management, governance and compliance policies and activities, including internal and external audits
• Drive ongoing compliance to SANC and DOH regulations
• Facilitate ongoing debate on current and anticipated risks
• Monitor key risks and regularly review risk assessments
• Provide guidance on risk mitigation

 

Team Leadership, Management and Mentoring:

• Set the pace and tone for Nursing Services at the hospital and ensure everyone is focused on the right priorities
• Lead by example in driving client’s values and vision
• Work closely with HR to ensure optimal employee engagement and a harmonious work environment
• Take full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, training and development, performance management, remuneration and rewards, career path and succession planning, transformation and on-the-job coaching and mentoring
• Establish and address competency gaps
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display initiative within agreed mandates
• Monitoring and manage staff performance against agreed objectives and work with them to grow their skills and confidence where needed

 

Effective Teamwork, Self-Management and Alignment with Group Values:

• Act at all times in ways that are consistent with client’s brand and values
• Engage in appropriate training interventions to promote own professional development
• Handle stress in ways that do not negatively impact others
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
• Continually share, debate and communicate learnings
• Flag and debate issues constructively
• Work collaboratively with others to achieve shared goals