Operational Analyst – Cape Town

The Operations team takes responsibility for a wide variety of processes and ad hoc tasks related to implementation and maintenance of the private share portfolios



  • Open new investment accounts at various third party suppliers
  • Confirm that the client’s details has been recorded correctly
  • Ensure timely and correct investment of and disinvestment from share portfolios. Check that the Trading Desk as per instruction has placed trades correctly
  • Ensure valid base costs are recorded on share transfers in and rolled over where applicable
  • Manage the client details on the portfolio management system
  • Capture and maintain client details
  • Link each portfolio/account on the portfolio management system to a Tyrus client number
  • Ensure the client’s preference regarding dividend payout or reinvestment is set up correctly
  • Ensure the client’s communication preferences regarding broker notes and statements are set up correctly
  • Ensure all restrictions regarding the trading of shares (e.g. for directors, employees, etc.) are captured (loaded on each portfolio not per client)
  • Ensure quality of data through periodic clean-up projects
  • Generate a username and password and link the client on the website
  • Monitor and manage the workflow system and ensure each instruction is executed within a specific timeframe with utmost attention to details and care
  • Address queries from Advisors and or Advisory Assistants
  • Account for client loans against share portfolios
  • Liaise externally with third party service providers
  • Liaise internally with members of the Trading Desks and fellow operational teams
  • Processing of corporate actions timeously with high level of attention to detail
  • Perform daily custody and cash recons
  • Assist in the preparation of provisional and final tax certificates
  • Assist in preparing annual submissions to the IRS
  • Manage the DWT reclaim process where clients are charged DWT in excess of SA rates
  • Perform various ad hoc projects and tasks related to private client security portfolios


This job description is not intended to be an all-inclusive list of duties required; nor is it an indication of an employment contract. Job descriptions may be reviewed and updated from time to time as necessary to reflect changing business needs of the client




Qualification Skills & Characteristics Required

  • National Senior Certificate with relevant subjects and above average grades
  • Undergraduate degree – B-comm or relevant qualification with a minimum of three years’ experience in an operational environment in the financial services industry
  • Good knowledge of financial markets and instruments – in particular local and international shares, funds, bonds, CFD’s, futures and money market instruments
  • Prior experience dealing with corporate actions required
  • Ability to perform daily custody recons and investigate where breaks occur
  • Process driven and analytical
  • High level of attention to detail
  • Ability to problem solve and recommend solutions
  • Excellent time management and commitment to SLA’s
  • Good planning and Organizational skills
  • Ability to learn quickly
  • Excellent communication skills, both oral and written
  • The ability to perform in a demanding team and able to work under pressure
  • Ability to work effectively as an individual and part of a team


Competency Requirements

  • Excellent knowledge of the Microsoft Office suite, with exceptional Excel skills
  • Working knowledge of portfolio management, accounting and workflow systems would be beneficial
  • Prior experience working on Advent Geneva would be advantageous
  • Good knowledge of the direct equity and other instrument types
  • Perform duties with responsibility, due care and diligence
  • Perform multi-functional duties, be proactive and innovative


Kindly forward your CV along with supporting documents to tracy@glass-house.co.za

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17 Waterville St,
Cape Town
+27 21 554 5309 / +27 21 200 6629