Nursing Services Manager – Noordhoek – Cape Town


An exciting opportunity has become available for a Nursing Services Manager at our client’s facility based in Noordhoek

This exclusive retirement/lifestyle village has a vacancy for a Nursing Services Manager, a registered Nurse, to take control of the entire healthcare facility

The Nursing Services Manager implements and oversees all clinical and nursing processes and care of the healthcare facility with the assistance of Shift Leaders who manage the shifts

Further to that, the Nursing Services Manager liaises with the MDT, medical professionals and families of residents

The Nursing Services Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.

To ensure high quality patient care, we also invest in continuous development of our staff, which includes both internal and external training.



Staffing & Staff Management

Manage Shift Leaders directly and all other staff indirectly

Review job descriptions with HR when needed

Drive performance appraisals once a year with all staff in the facility

Do interviews for all staff replacements at the facility and recommend best candidates

Ensure full staffing on each shift with specific emphasis on the proper deployment of all staff members

Approve all staff rosters

Manage induction / orientation process and welcoming of all new staff

Approve leave requests

Approve shift change requests

Oversee and monitor agency and privately employed care and nursing staff – ensure all procedure are followed take action when needed

Liaise with HR regarding disciplinary matters and issue warnings when needed

Attend CCMA with HR when needed

Continuous liaising with HR on any employee relations matters

Have regular (weekly) staff meetings to discuss issues at hand and allow for feedback from all



Attend relevant management and clinical education programmes

Address ongoing clinical skills and training needs within the facility with staff and inform Training Manager

Encourage staff development and ongoing education

Implement training programmes to new and existing staff as per specific training plan

Ensure all training competencies have been completed and ensure all newly appointed staff completes the competency tests


Admissions & Discharges:

Oversee the entire admission and discharge process which is managed by the Shift leader and allocation of beds according to availability, diagnosis

Interview prospective residents and their families, obtain all relevant medical reports as per company procedure and provide counselling where required

Oversee that all documentation for admission, progress and discharges in sub-acute facility (applicable only in facilities where a sub-acute license is in place)

Oversee the discharge process with family and residents and ensure discharge plan in place where necessary

Final sign off for all admissions and discharges


Resident & Family Interaction:

Have full knowledge and communicate types and levels of services offered within the facility (ie long term and/or subacute) to interested persons enquiring about the facility

Interface with families regularly and where support, assistance or decision making input is required

Attend family meetings with the Shift Leader

Resolve complaints from residents and family members

Develop a professional clinical and caring relationship with all residents receiving care

Provide effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staff

Be able to discuss with residents their individual care plan and aspects of their health, condition and prognosis where possible.

Refer resident to appropriate medical professional where necessary


Residents & Services Offered:

Communicate regularly with Village Manager and assist with healthcare matters regarding village residents. Discuss any issues that may overlap with healthcare

Attend bi weekly MDT meetings to discuss lonely and vulnerable residents and implement action plans


Nursing & Care:


Attend and supervise the nursing handover procedure daily as per the policy

Be aware of all resident information exchanged during handover

Use handover to communicate important notices to staff

Strive to achieve optimal level of care for all residents, and ensure staff adhere to scope of practice and best practice regulations

Implement ethical guidelines and provisions of relevant legislation in caregiving in the facility

Liaise with the Senior Nursing Manager and Doctors regarding any health/medical problems concerning residents if their assigned medical practitioner is not suitable

Inform the Senior Nursing Manager of any situations concerning resident’s care that requires intervention or follow up

Review care plans with Shift Leader when necessary

Manage emergency care response procedure

Refer any residents requiring additional care to the appropriate hospital or other facility or medical practitioner involved

Liaise with onsite OT, Dietician and social worker in terms of resident care where necessary

Monitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation


Risk Management & Emergencies:

Supervise implementation of infection control procedures during any outbreak or suspected infection occurring

Record and action any health related incidents that occur in the healthcare and village and report to Claremont office as per company procedure

Attend monthly H&S meetings and take action as needed

Do H&S checks on iauditor according to procedure

Plan and supervise fire drills and evacuation plans

Be contactable at all times by means of company cell phone and respond to emergencies

Inform Legal Department at Claremont office of any possible conflicts and follow up

Implement plans, prepare the facility and be present at all inspections (DOH and DSD)


Administration, Reporting & ECP/:

Prepare reports and submissions in line with responsibilities such as the weekly report on the facility to the Nursing Manager

Read and investigate all incidents and submit to the MDT as finalized

Monitor and approve all requisitions via the Healthcare Administrator to Claremont office

Communicate and report to support team and Claremont HOD’s on relevant matters

Report to and liaise with CEO directly

Oversee and manage ECP care plans and nursing records on the system

Monitor the charting on ECP via spot checks and discuss with Shift Leaders

Inform Senior Nursing Services Manager and IT of problems with ECP online notification, jotform as per policy

Oversee services of meals, laundry, cleaning, maintenance, H&S and report any anomalies to the relevant support manager



Manage available resources efficiently

Provide rationale for any additional cost requirements

Manage consumables and equipment and records of utilisation.

Liaise with Accounts Department of Claremont office where required

Negotiate tariffs in conjunction with the Senior Nursing Services Manager and the Financial Manager for healthcare admissions based on availability vs demand and the required level of care of a resident

Oversee expenditure of the facility and inform Financial Manager at Claremont office of situations or issues pertaining to tariffs, admissions, payment of accounts, ordering of consumables, etc.


Overall Management of the Healthcare Facility:

Ensure that the courtyards are prepared daily by the maintenance assistant – cushions on chairs, umbrellas open, clean and inviting.

Ensure the coffee shop is operational and manned to ensure quick and efficient service to the patients and their visitors. Oversee the overall cleanliness of the entire facility at all times and liaise with respective operational manager regarding any concerns

Oversee the comprehensive management of the laundry service and liaise with respective operational manager regarding any concerns



Ensure all assets in the facility are tagged and placed on the asset list

Annual stock take of all stock

Manage consumable stock daily, oversee proper stock control, billing and the ordering process

Oversee all linen stock control

Ensure all stock is handled with care and manage wastage and neglect




Qualifications             :           Relevant nursing qualification as Registered Nurse, SANC registered

Experience                  :           5 years of experience in nursing, experience in geriatrics advantageous, experience in a similar leadership position, recent hospital experience

Skills & Knowledge    :           Strong interpersonal skills, professional communication, managerial skills, making sound decisions, computer literate, fluent in English. Dementia care, frail care, sub-acute, palliative care, rehab, strokes



Mondays to Fridays from 07h00 to 17h00 with a 60 minute lunch break

As the manager of the facility, you are required to be available after hours to tend to emergencies



Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful



Only candidates can apply for this job.
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17 Waterville St,
Cape Town
+27 21 554 5309 / +27 21 200 6629