Key Account Manager – Medical Devices Company (Johannesburg) 21 views

As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategic clients, ensuring their satisfaction, and driving business growth. Your primary focus will be on understanding the needs of key accounts, providing exceptional customer service, and collaborating with internal teams to deliver tailored solutions. Success in this role requires strong interpersonal skills, strategic thinking, and a deep understanding of the products or services offered by the company.

An account manager will be responsible for a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities. The key account manager will demonstrate a strong commitment to upholding the Vision, Mission, and Core Values of the company in all aspects of the role.

Job Description

Client Relationship Management:

• • Build and maintain strong, long-lasting relationships with key clients.
  • Serve as the main point of contact for key accounts and understand their business objectives, challenges, and opportunities.

Account development:

• • Identify and pursue upselling and cross-selling opportunities within existing accounts.
  • Collaborate with internal teams to develop and present proposals, ensuring they align with clients’ needs and objectives.
  • Ensure key account customers are visited on a regular basis.

Strategic Planning:

• • Develop and implement strategic account plans to achieve revenue and growth targets.
  • Stay abreast of industry trends, market conditions, and competitors to identify new opportunities and challenges.

Customer satisfaction:

• • Monitor and ensure customer satisfaction by proactively addressing issues, resolving concerns, and consistently delivering high-quality products or services.
  • All pricing needs to be collated and distributed to preferred clients and to NHLS.

Communication:

• • Effectively communicate the value proposition of the company’s products or services to key clients.
  • Provide regular updates to clients on new features, offerings, or changes that may impact their business.
  • Constant communication and feedback to the Group Sales Manager, Product Manager and CEO.
  • Coordination of sales activities (including comms with sales reps visiting the preferred client)

Collaboration with Internal Teams:

• • Work closely with sales, marketing, and product development teams to align strategies and ensure a cohesive approach in serving key accounts.
  • Work in conjunction with operations, including supply chain, sales coordinators and procurement departments.
  • Communicate clearly the progress of monthly/quarterly initiatives to the relevant internal staff

Contract Negotiation:

• • Negotiate and renew contracts, ensuring terms are favourable for both the client and the company.
  • Collaborate with legal and finance teams to finalize agreements.

Forecasting and Reporting:

• • Provide accurate and timely sales forecasts, reporting on key account metrics.
  • Analyse data to identify trends and opportunities for improvement

Perform other reasonable job-related duties as may be assigned by management.

Minimum Requirements

Education:

• Bachelor’s degree or equivalent in business, marketing, or a related field
• Proven experience in key account management, preferably in a relevant industry.

Experience:

• Have at least 3 years’ experience in laboratory practice
• Have at least 5 years’ experience in selling and/or account management.

Requirements:

• Strong understanding of the products or services offered by the company.
• Strategic thinking and ability to develop and execute account plans.
• Results-oriented with a focus on meeting or exceeding targets.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• A valid code 08 driver’s license
• A valid South African identity book or passport
• Ability to travel when require
• Wiliness to be trained

Skills:

• Integrity: Ability to reflect acceptable levels of moral values and business ethics.
• Result Driven: Strive for excellence to ensure success
• Financial interpretation: Analyse and understand financial data
• Verbal presentation: Describe ideas to others by means of presentation. Ability to present professionally to an audience.
• Negotiation: The ability to confer or bargain to reach an agreement
• Service orientation: Respond to customer’s needs by doing it right time the first time.
• Excellent effective communication and negotiation skills in English (additional languages an advantage)
• Written Communication: Convey a message in writing which is clear, concise and easy to understand.
• Ability to work independently and collaboratively.
• Cultural sensitivity and adaptability.
• Able to collaborate and influence key funders.
• Professional demeanour and attitude and present a positive company image to customers.
• The ability to work under pressure and stressful conditions.
• The ability to multi-task, prioritize and execute.
• The ability to work accurately and efficiently.
• Time and stress management.
• Self-starter, pro-active.