Information & Communications Technology Engineer – Cape Town

JOB PURPOSE

Our client based in Cape Town is seeking to employ an experienced ICT Systems Engineer to bolster our ICT department, with the view to support and develop the company’s users, clients, stakeholders etc., and to assist with the expansion of our ICT infrastructure

 

Given that the company is a high output / outcome environment, the successful candidate must be able to work in a team, and function independently, to perform a variety of functions within the ICT and related field

 

The candidate must have a passion for the non-profit sector, and drive efficiency and cost savings to contribute to the success of the company

 

The position is responsible for collaborating with all the divisions across our business network, to install, manage, analyze, and diagnose computer issues, monitor processing functions, install relevant software and perform tests on computer equipment and applications when necessary

 

The ICT Technician will also train the company’s employees, clients, and other users on any new programs, platforms or functionality

 

 

FUNCTIONS & RESPONSIBILITIES

FFSA’s Business Network:

Install and configure software and computer systems

Troubleshoot and resolve issues with software or hardware

Assist colleagues, clients, and stakeholders etc. to resolve technical problems

Ensure the proper implementation of new solutions or applications

Establish accounts for new users and assist with password or login problems

Provide support for the company’s PABX and its users

Maintain and support the company’s CCTV infrastructure and systems

Respond timely to service issues and requests from end users, management, clients etc.

Support all end users using the company’s applications and software, including ERP,

Microsoft Office 365 etc.

Support end users interacting with custom web-based platforms running various front end and backend processes

 

ICT Technical Administration:

Manage, expand, and improve Office 365 services for the company, to ensure we enjoy the full benefits of the platform offering

Monitor and ensure user compliance with all of the company’s ICT policies, and any other policies relating to ICT

Maintain ICT procedures and protocols, and provide technical support and input to the staff

Analyze data, records and logs to spot underlying trends and potential issues – apply corrective measures

Document and maintain the company’s ICT digital and physical files regarding all networks, systems, processes, policies etc.

Obtain quotes form external service providers for any and all relevant services and support

Implement cost savings for the company where possible and continuously evaluate ways in which the company can reduce costs and build greater efficiencies

Collaborate with the company’s external ICT service providers and ensure they deliver their services timeously

Website administration and development

 

Training / Induction:

Provide the necessary ICT induction for all new staff and provide the necessary support

Conduct surveys on a regular basis to ensure that staff have the ICT support they need, receive the necessary training they need, and apply corrective action, where necessary

Provide training and support to all of the company’s clients, stakeholders, as and when needed, to ensure that they are adequately trained on any of the company’s user interfaces, platforms, software, technology etc., which is owned, managed, used, or implemented by the company

 

 

General:

Support the ICT manager in overseeing the work of all the ICT support staff, independent contractors, interns etc.

Run various reports for staff, clients, stakeholders etc. throughout our network as and when needed

Transfer ICT skills to staff, to ensure that they are competent with regard to ICT in their respective scope of work

Provide input to the company’s ICT Strategy, and ensure that targets are reached

 

REQUIREMENTS

At least 10 years’ proven, relevant experience in the ICT field

At least 5 years’ proven experience in managing a team

High level technical knowledge and expertise with a variety of software, hardware and applications

Well-versed in troubleshooting, analysis, networks and systems design

Bachelor degree in computer science, software engineering or related field

Ability to solve complex problems and see projects through to completion

Analytical skills to study problems and records and identify solutions

Team-oriented attitude to assist colleagues and teams with technical problems

Strong interpersonal communication and relationship-building skills

Ability to manage time and effectively prioritize numerous projects at one time

Fast learner, with the ability to adapt to various circumstances and work environments

Up-to-date knowledge of the latest ICT technology and software trends

Microsoft Office 365 Implementation and Support Experience

Microsoft Dynamics Business Central ERP Support experience

Strong customer service ethic

 

 

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to tracy@glass-house.co.za

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

 

Only candidates can apply for this job.
Share this job

Contact Us

17 Waterville St,
Sunningdale,
Cape Town
info@glasshouserecruiting.co.za
+27 21 554 5309 / +27 21 200 6629