Head of Technical Services – Paint & Waterproofing – Cape Town

This Head of Technical Services will be reporting to the Sales Director and works closely with the Sales & Marketing and Research & Development departments

 

DUTIES & RESPONSIBILITIES

  • To support and guide the company in a complex environment by providing the necessary technical back up and service to customers, internal sales staff and industry stakeholders
  • Verifying and approving all outgoing specifications
  • Conduct on-site quality assurance for guarantee and quality purposes
  • Verifying 3rd party quality assurance reports for quality and guarantee purposes
  • Handling and feedback of technical and customer related complaints. On site and internal
  • Guide and verify the on-site tender and adjudication process of sales personnel
  • Management, issuing and handling the trade and online retail guarantee process
  • Writing training programs, conduct training. On site and internal training program for clients and internal sales staff
  • Development of an approved applicators training program
  • Managing the quality aspects of all written communication on packaging and technical datasheets
  • Position may require assistance with product verification and application, following new product development or improvement by Research & Development
  • Maintain good professional relationships with all industry stakeholders whilst managing complex industry politics
  • Support and work within the framework of all ISO processes and procedures
  • Conduct site visits, quality control and compile related technical reports
  • Provide colour guidance and technical advice to customers from time-to-time

 

REQUIREMENTS

  • Matric
  • A minimum of 15 years practical experience relevant to the paint and building industry
  • Western Cape sales experience gained within the building trade and/or body corporate and/or commercial property environment will be required for candidates that don’t come from a strong technical back ground
  • Exposure to the sales process of paint within the trade and retail sector will be required
  • Must be fully bilingual (English & Afrikaans)

 

REQUIRED COMPETENCIES

  • Must have a strong technical knowledge of industry practices and terminology
  • Must have a passion for the technical aspects of the construction and paint related industry whilst having a basic understanding of and interest in the chemical make-up of paint
  • Within a short period of time be competent with the use of all quality assurance instrumentation related to on site testing
  • Must quickly develop the skills to gather on site technical information with regards to the aspects of paint failure and the application process
  • Must be fully competent in written communication skills to compile professional technical site reports
  • Must have the leadership skills and verbal communication skills to handle conflict and stressful situations when dealing with customer complaints
  • Need to have the emotional intelligence to adapt and deal with different personality types and resolve conflict
  • The person must have the organizational, leadership, verbal and written skills whilst quickly developing the technical skills to compile and present technical training modules
  • Must have a basic understanding of the technical aspects around colour to provide guidance and support
  • The person must be service driven and complement our growing sales team
  • Must be a team player and willing to work together with colleagues and support staff
  • Honesty, integrity and punctuality is crucial for success
  • Computer literacy and proper working knowledge of MS Office computer packages
  • Must be competent with the mathematical skills required within the industry
  • Hands-on approach to problem solving
  • Must be willing to work overtime when needed

 

REMUNERATION

Basic Salary (Based on Knowledge & Experience)

Car & Cell Phone Allowance, Petrol Contribution, Provident Fund & Guaranteed 13th Cheque

 

 

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to deon@glass-house.co.za

Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

 

More Information

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Contact Us

17 Waterville St,
Sunningdale,
Cape Town
info@glasshouserecruiting.co.za
+27 21 554 5309 / +27 21 200 6629