Front of House Supervisor – Catering Department – Hospital Group (Western Cape) 3 views

A Front of House Supervisor is a leadership role in the hospitality or retail industry, responsible for overseeing the customer-facing areas and staff. This includes managing staff, ensuring excellent customer service, maintaining a welcoming environment, and often handling various administrative and operational tasks.

Job Description

• Knowledge of the customer service, basic food production principles, managing staff development and training
• Supervise staff and to attend to problems encountered at ward level
• Ability to organise and co-ordinate kitchen services efficiently
• Should be conscientious, reliable, honest, warm, energetic and punctual at all times
• Liaising with patient queries and complaints at ward level
• Ensure kitchen hygiene standards are adhered to
• Ensure administrative duties are completed timeously
• Ensure adherence to policies and procedures at all times
• Crockery and Cutlery control
• Manage ad hoc projects as and when required

Minimum Requirements

• Grade 12 (Matric) compulsory
• Min 2 – 3 years supervisory experience in the health care / hospitality industry is essential
• Excellent communication skills in both English and Afrikaans
• Excellent interpersonal, organisational and problem-solving skills with strong Client focus
• Leadership qualities and mentoring skills
• Previous Catering experience essential
• Good computer skills, i.e. Outlook, Microsoft Word, Excel, etc.