Theatre Assistant – Medical Devices Company – Kwa-Zulu Natal Full Time NEW

About the Job:

The Theatre Assistant plays a critical support role within the surgical environment by ensuring seamless theatre support, accurate documentation, efficient product logistics, and strong professional relationships with hospital and theatre staff. The role supports the sales team during surgical procedures and contributes to optimal case execution and customer satisfaction

Requirements:

Qualifications

Tertiary qualification (clinical, medical, science, business, or related field preferred)

Experience

1–3 years of related experience within a healthcare, medical device, clinical, or sales-support environment beneficial

Skills & Competencies

Knowledge of medical devices and surgical environments (advantageous)

Strong organisational skills with excellent attention to detail

High level of professionalism and ability to work in high-pressure theatre environments

Excellent interpersonal and communication skills, with the ability to build rapport with clinical staff

Strong administrative skills and accuracy in documentation

Tech-savvy, with the ability to complete digital and physical documentation reliably

Other Requirements

Valid driver’s licence and own reliable transport

Fluent in English (written and verbal)

Willingness to travel between hospital sites

Flexibility to work variable hours aligned to surgical schedules, including after-hours and weekends

Duties & Responsibilities:

Theatre & Case Support

Attend scheduled surgical procedures to support theatre cases alongside the sales team

Ensure all required surgical sets, implants, and instruments are prepared, complete, and available prior to each case

Provide real-time logistical support in theatre to ensure efficient case flow

Participate in a rotational after-hours and weekend on-call schedule based on surgical requirements

Product Knowledge & Commercial Support

Develop and maintain strong working knowledge of the company’s product portfolio

Professionally demonstrate product value and support clinical discussions with surgeons and theatre staff

Identify potential upselling or additional product opportunities during theatre interactions and communicate these to the sales team

Delivery, Documentation & Compliance

Accurately complete delivery notes and all associated documentation for consignment and loan sets

Ensure full compliance with hospital protocols and internal company documentation procedures

Maintain accurate records to support traceability and audit requirements

Stock & Asset Management

Assist with the transport, delivery, and return of surgical sets between company premises and hospital sites

Perform monthly consignment stock checks in accordance with company policies and procedures

Report discrepancies, shortages, or damages to the relevant internal stakeholders

Sales & Customer Support

Provide ad hoc field support to sales representatives, including follow-ups on hospital or customer requests

Act as a professional and reliable point of contact between the company and healthcare professionals

Build and maintain positive working relationships with surgeons, nurses, and theatre personnel

Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to info@glass-house.co.za