Technical Operations Specialist: ATM & Cash Recycling – Technology and Security Company – Durban KZN

About the Job:

The company is expanding into ATM and cash-recycling technology, building on an established national customer base, technical infrastructure, cash-management relationships and international OEM partnerships

This is an opportunity for an experienced ATM and/or cash recycler professional to join the business at the beginning of this growth cycle and play a key role in establishing a specialised technical operation across South Africa, with potential future expansion into Africa and international markets

The role is suited to someone who wants to build and develop, rather than simply maintain existing systems. The successful candidate will become a technical authority within the business, contribute to product development and improvement, work with international OEM engineering teams, and assist in developing a team of ATM and recycler technicians

Requirements:

Strong technical experience with ATMs and/or cash recyclers

Strong fault-finding and analytical skills

Experience working with international OEMs and technical teams

Ability to understand products beyond routine field maintenance

Strong technical documentation and reporting skills

Ability to identify recurring product weaknesses and failure points

Interest in product development, technology and continuous improvement

Ability to transfer technical knowledge to other technicians

Willingness to train, mentor and develop technical teams

Ability to work across field service, workshop, technical support and engineering environments

Entrepreneurial mind-set with the ability to build within a structured organisation

Comfortable working with local and international stakeholders

Strong communication and problem-solving abilities

Potential and willingness to progress into a technical leadership role

Duties & Responsibilities:

Establish and develop the company’s ATM and cash recycler technical capability

Provide advanced technical support for ATM and cash recycler deployments

Diagnose and resolve complex technical and equipment faults

Develop product training programmes and technician competency levels

Establish internal technical certification and development programmes

Develop preventative-maintenance standards and diagnostic procedures

Establish technical escalation and field-service procedures

Develop workshop repair and module-level repair capabilities

Conduct failure, reliability and recurring fault analysis

Assist with spare-parts strategies and technical support processes

Build and maintain technical knowledge databases and documentation

Train and develop existing technicians to support ATM and recycler technology

Assist in defining technical skills requirements for future technical teams

Work directly with international OEM engineering teams

Participate in international technical training and product certification

Assist with new-product evaluation, testing and validation

Participate in firmware and software discussions with OEMs

Provide product-development and field-performance feedback

Support new currency implementation and market deployments

Conduct field stress testing and technical assessments

Identify opportunities for product and service improvements

Support the development of a scalable national technical operation

Contribute to the future expansion of ATM and cash-recycling capabilities across South Africa, Africa and potentially international markets

Progressively take on greater technical and leadership responsibilities as the division grows

Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to jason@glass-house.co.za