Head Office I Head: Organisation Effectiveness – Hospital Group – Roodepoort Gauteng Full Time

About the Job:

To lead and institutionalise organisational effectiveness practices that bring the hospital group’s operating model to life, ensuring it is embedded, scalable, and consistently applied across head office and hospitals. This role strengthens organisational design, ways of working, decision rights, governance rhythms, capability maturity, and change adoption to drive clarity, accountability, and execution discipline.

Partnering with Exco, functional heads, hospital leadership, and P&C, the role ensures that structures, leadership practices, and accountability mechanisms enable sustainable performance, high-quality service delivery, and long-term growth

Requirements:

Minimum Required Education

• Bachelor’s degree in Organisational Psychology, HR, Business, Industrial Engineering, or related field (Master’s Degree would be advantageous)
• 8–10+ years’ experience across organisational effectiveness / OD / operating model / organisation design / business transformation
• Experience in a multi-site environment (e.g., hospitals/clinics/branches) preferred

Inherent Requirements

• Strong capability in operating model implementation, including governance structures, decision rights, RACI frameworks, service delivery interfaces, and handover processes
• Proven experience in organisation design, including structures, spans and layers, role profiling, and exposure to job architecture
• Sound knowledge of change management, including stakeholder mapping, communications, training enablement, and adoption tracking
• Ability to facilitate leadership and team effectiveness interventions, including workshops, alignment sessions, and leadership routines
• Experience in organisational diagnostics and analytics, including organisational health, engagement insights, and productivity or efficiency indicators
• Ability to align performance enablement practices by linking roles, outcomes, success measures, and performance processes
• Strong stakeholder management and communication skills, with the ability to engage work stream leaders, provide updates, and manage current project matters effectively

Personal Attributes

• Strategic thinker: Anticipates organisational needs and connects structure, ways of working, and capability requirements to strategic priorities and business outcomes.
• Systems-oriented: Understands the broader impact of decisions across hospitals, functions, governance forums, workflows, and service delivery
• Change leader: Builds adoption through practical planning, stakeholder empathy, clear communication, and disciplined execution
• Influential stakeholder partner: Secures alignment and buy-in from EXCO, functional heads, hospital leadership, and key decision-makers
• Collaborative partner: Works effectively across P&C Centres of Excellence, HR Operations, Business Partners, and operational leadership teams
• Analytical and pragmatic: Uses diagnostics, insights, and data to guide priorities while balancing robust design with practical implementation
• Execution-focused: Drives outcomes with clarity, accountability, follow-through, and a strong focus on delivery

Duties & Responsibilities:

Operationalise and embed the hospital group’s operating model by translating design intent into practical ways of working, governance routines, decision rights, and accountability mechanisms that enable seamless execution across the hospital group’s corporate Office and hospitals, with a focus on:

• Defining, documenting, and embedding governance forums, decision rights, escalation pathways, and operating rhythms
• Improving alignment between the corporate office and hospitals by reducing friction, duplication, delayed decisions, and unnecessary escalations
• Strengthening leadership clarity on accountability, handovers, ownership, and cross-functional ways of working

Lead enterprise organisation design and effectiveness initiatives that ensure structures, roles, spans of control, reporting lines, and accountabilities are strategically aligned, efficient, and able to support growth, service delivery, and patient outcomes, including:

• Delivering organisation design initiatives through clear diagnostics, options analysis, recommendations, and approved implementation plans
• Ensuring organograms, role profiles, job descriptions, RACIs, and accountability frameworks are current, approved, and centrally governed
• Improving role clarity, reducing overlap, and strengthening alignment between structure, strategy, and execution

Strengthen performance enablement and accountability by ensuring role outcomes, key responsibilities, success measures, and leadership expectations are clearly defined and consistently applied across functions and hospitals, through:

• Defining clear outcomes, success measures, and decision/accountability expectations for priority roles
• Embedding performance management tools, guidance, and routines that support consistency, fairness, and execution discipline
• Building manager capability and confidence in setting expectations, giving feedback, and holding effective performance conversations

Lead change enablement for strategic people and operating model initiatives by building structured adoption plans, stakeholder strategies, change toolkits, communication plans, that translate change into sustained practice, including:

• Supporting priority initiatives with change impact assessments, adoption plans, stakeholder maps, and readiness interventions
• Measuring adoption through pulse checks, feedback loops, focus groups, and agreed leading indicators
• Identifying resistance, change fatigue, and implementation risks early, with targeted mitigation actions

Build leadership effectiveness and execution discipline by designing interventions that improve decision-making, collaboration, accountability, team effectiveness, and leadership routines, with emphasis on:

• Delivering leadership interventions that improve follow-through, meeting effectiveness, accountability, and engagement indicators
• Strengthening cross-functional collaboration through clearer interfaces, handovers, escalation paths, and decision forums
• Reinforcing leadership routines and behaviours required to make the operating model work in practice

Generate organisational effectiveness insights through diagnostics, workforce analytics, structure reviews, engagement themes, and organisational health reporting that support evidence-based leadership decisions, including:

• Presenting OE dashboards, insights, and recommendations to EXCO and leadership forums at agreed intervals
• Translating diagnostics into practical, prioritised actions with clear owners and tracked follow-through
• Using organisational data to inform structure decisions, capability priorities, risk mitigation, and targeted interventions

Shape culture, engagement, and ways of working by defining and reinforcing the behaviours, leadership practices, and collaboration norms required to deliver the Lenmed strategy and operating model, through:

• Implementing culture and engagement interventions in priority areas with measurable improvement
• Defining, communicating, and embedding expected behaviours and ways of working into leadership routines
• Improving employee understanding of expectations, accountability, collaboration across the hospital group

Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to tracy@glass-house.co.za