General Manager – Boutique Hotel – Breede Valley, Western Cape Full Time NEW

About the Job:

The Hotel is seeking an experienced, dynamic, and results-driven General Manager to lead and grow their boutique hotel in Western Cape.

They are looking for a hands-on hospitality professional with a passion for guest experiences, strong leadership abilities, excellent marketing skills, and the ability to build meaningful relationships within the tourism industry and local community.

This is an exciting opportunity for an ambitious individual who can drive revenue growth, enhance the guest experience, develop strategic partnerships, and position The Hotel as a leading destination

Requirements:

• Minimum 5 years’ experience in a Senior Hospitality Management role
• Proven experience as a Hotel Manager, General Manager, Lodge Manager, or Operations Manager
• Strong sales, marketing, and business development background
• Excellent networking and relationship-building abilities
• Experience working with travel agents, tour operators, and online travel platforms
• Strong understanding of revenue management and hotel distribution channels
• Excellent communication and interpersonal skills
• Strong financial and administrative management abilities
• Proficient in hotel reservation and property management systems
• Valid driver’s licence
• Ability to work weekends and public holidays when required
• A relevant degree or diploma in Hospitality or Business management
• Be highly motivated and commercially minded
• Have a proven track record of increasing occupancy and revenue
• Be confident in representing the hotel to agents, media, and industry partners
• Be passionate about hospitality and guest service excellence
• Have strong digital marketing and social media understanding
• Be proactive, energetic, and solutions-driven
• Be capable of working independently while reporting directly to ownership
• Have excellent attention to detail and high operational standards

Duties & Responsibilities:

Hotel Operations

Oversee the daily operations of the hotel

Ensure exceptional guest experiences and service standards

Manage reservations, front office, housekeeping, maintenance, and food & beverage operations

Monitor guest feedback and implement improvements

Ensure compliance with health, safety, and hospitality regulations

Marketing & Business Development

Develop and implement marketing strategies to increase occupancy and revenue.

Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients, and tourism stakeholders

Identify new business opportunities and revenue streams

Manage and grow the hotel’s online presence and reputation

Work closely with external marketing partners and media

Attend trade shows, networking events, and tourism functions where required.

Sales & Revenue Management

Drive occupancy and revenue targets

Monitor market trends and competitor activity

Develop and manage promotional campaigns and packages

Ensure effective yield and rate management

Build and maintain a strong repeat guest and corporate client base

Leadership & Team Management

Lead, motivate, and develop hotel staff

Foster a positive, guest-focused culture

Conduct performance reviews and staff training

Manage staff scheduling and productivity

Ensure clear communication across all departments

Financial Management

Manage budgets and operational expenses

Monitor financial performance and profitability

Prepare monthly management reports

Identify opportunities to improve efficiencies and reduce costs

Work closely with ownership to achieve strategic objectives

Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to jason@glass-house.co.za