2025-07-08
A Front of House Supervisor is a leadership role in the hospitality or retail industry, responsible for overseeing the customer-facing areas and staff. This includes managing staff, ensuring excellent customer service, maintaining a welcoming environment, and often handling various administrative and operational tasks.
Job Description
Knowledge of the customer service, basic food production principles, managing staff development and training
Supervise staff and to attend to problems encountered at ward level
Ability to organise and co-ordinate kitchen services efficiently
Should be conscientious, reliable, honest, warm, energetic and punctual at all times
Liaising with patient queries and complaints at ward level
Ensure kitchen hygiene standards are adhered to
Ensure administrative duties are completed timeously
Ensure adherence to policies and procedures at all times
Crockery and Cutlery control
Manage ad hoc projects as and when required
Minimum Requirements
Grade 12 (Matric) compulsory
Min 2 – 3 years supervisory experience in the health care / hospitality industry is essential
Excellent communication skills in both English and Afrikaans
Excellent interpersonal, organisational and problem-solving skills with strong Client focus
Leadership qualities and mentoring skills
Previous Catering experience essential
Good computer skills, i.e. Outlook, Microsoft Word, Excel, etc.
