Collections Clerk – Hospital group – Bryanston Full Time

Main Purpose of Job:

The Collections Clerk is responsible for managing and executing collection activities for the hospital group, including tracking outstanding accounts, contacting patients and medical schemes regarding payment, and ensuring timely and accurate account reconciliations. The role requires strong organisational skills, attention to detail and professional communication when handling sensitive financial information.

Requirements:

• Matric (Grade 12) or equivalent
• Diploma in Finance, Accounting, Business Administration or a related field advantageous
• Minimum 2 years’ experience in debtors, accounts receivable, collections or a related financial role
• Experience in hospital billing, medical debtors and collections highly advantageous

Skills:

• Strong understanding of billing, debtors and collection processes
• Excellent communication, customer service and negotiation skills
• Proficiency in accounting software and MS Office, especially Excel
• Strong attention to detail, organisational and administrative skills
• Ability to maintain confidentiality and deal with difficult situations professionally

Duties & Responsibilities:

• Track and manage outstanding debtors and accounts receivable for the hospital group
• Generate and distribute invoices and statements to patients and medical schemes
• Monitor payment deadlines and follow up timeously on overdue accounts
• Contact patients and medical schemes telephonically and in writing to follow up on payments and arrange payment plans
• Negotiate payment arrangements and ensure all agreements are accurately recorded
• Investigate and resolve payment discrepancies, account queries and disputes
• Perform regular debtor account reconciliations and ensure account accuracy
• Prepare collection reports detailing outstanding balances, collection activity and trends
• Work towards collection targets and minimise bad debt exposure
• Prioritise high-value accounts in line with medical scheme payment runs
• Allocate and post receipts accurately to the correct accounts and within required timeframes
• Maintain complete records of collection actions and communications
• Comply with hospital policies, applicable legislation and patient confidentiality requirements
• Provide professional service to patients and medical schemes when addressing queries
• Collaborate with billing and patient services teams to resolve accounts and improve debt collection processes
• Identify process improvements and stay informed on medical billing and collections best practices

Should you meet the above requirements, please forward your CV and supporting documents to Tracy@glass-house.co.za