Unit Manager – Adult ICU – Health Group – Mafikeng Full Time NEW

Requirements:

• Cur/Diploma in General Nursing
• Current registration as Registered Nurse with SANC
• BLS
• Nursing Administration or relevant qualification
• 3+ years’ experience at a managerial/supervisory level.
• Experienced in Critical Care Nursing
• Experience within a private hospital environment advantageous
• Relevant business
• Updated ACLS/PALS/ATLS advantageous

Specific Knowledge:

• Healthcare management
• Healthcare regulations and legislation
• Quality patient care
• Critical care

Technical Skills:

• Records and Information Management
• Concern for Safety
• General Nursing
• Problem Diagnosis
• Reporting
• Problem Solving
• Risk Control & Mitigation
• Conflict Management
• People Management
• Time Management

The main purpose of this position:

To plan, monitor, coordinate and oversee the Unit’s operations and processes to ensure quality patient care and the overall running of the unit including but not limited to managing the ward clerks, RN, EN and ENA’s roles and responsibilities. Take responsibility for the mentoring, coaching, training, and development of nursing staff and managing the Unit budget and ensuring cost saving and stakeholder engagement.

Duties & Responsibilities:

Plan, monitor, coordinate and oversee the unit’s operations:

• Plan and organise multiple work outputs by assigning tasks and priorities and continuously reviewing objectives and goals in line with the Unit standards
• Plan, organise, supervise and assess quality nursing standards and ensure efficient and effective execution of the required tasks
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities
• Translate and drive adherence to the relevant regulatory principles and standards across the unit as set out by the SANC and other regulatory bodies
• Act as the liaison between nurses and other departments, whilst engaging with relevant stakeholders to ensure operational efficiencies are coordinated to improve overall effectiveness of unit activities in line with hospital requirements
• Ensures continuity of care through an accurate, comprehensive handover to related units like operating theatre and diagnostics

Quality, Risk and emergency preparedness:

• Implement, monitor, and control service (nursing) delivery processes according to quality standards, policy, and compliance and governance requirements
• Ensure the alignment and implementation of end-to-end standard operating procedures / processes in line with hospital policies
• Review existing unit delivery processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Organise and monitor stock levels to maximise efficiency, ensuring an effective stock management system is implemented in Units
• Ensure that clinical equipment is managed appropriately by staff and that care is taken in terms of prevention of damage to equipment
• Manage ward clerks, RNs, RNAs as well as ENAs within area of accountability and drive service optimisation
• Conduct environmental and patient safety checks within the ward taking prompt action when required, to meet set clinical quality standards per agreed policies and procedures
• Advocates for and leads staff in preserving and protecting of the autonomy, dignity, rights, values, beliefs and preferences of the health care user and family in the midst of dehumanizing environment such as high technology, buzzing alarms, complex decision making like termination of life support considering applicable the code of conduct, Pledge of Service, Patient’s Rights Charter, Batho Pele Principles

Patient Advocacy and Internal/External Relationships

• Conduct ward rounds to ensure compliance with protocols, security, safe patient environment, policies, procedures and the Group’s patient care standards
• Inform and educate patients about the Group’s complaints procedure and “The Voice” patient experience platform
• Participate in multi-disciplinary team meetings, review, discuss and co-ordinate best approach to overall patient care
• Encourages the demonstration of sensitivity to medico-legal risks related to monitoring and therapeutic interventions in ICU and consciously avoids them or reports them accordingly

Customer Service Delivery and Excellence

• Report, analyse and manage customer relations in the Unit including feedback on patient experience and satisfaction and implement improvement opportunities
• Develop positive relationships and promote a culture of professionalism and excellence in area of accountability
• Contribute to a culture of internal and external customer service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service
• Implement processes which build customer service delivery excellence and encourages others to provide exceptional service
• Leads the development of appropriate discharge plans concurrently with other interventions of the critically ill patient

Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

• Build professional long-term relationships with internal (Doctors, Nurses, Hospital Administrators)
• Work with internal key leaders to build an escalation chain for internal crises (patient care and unit ops related)
• Lead and collaborate with RNs and develop early warning systems to enable nurses outside ICU to implement Preventive critical care (prevention, early detection and immediate action)
• Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care
• Collaborate with Nursing Manager in identifying and implementing actions to improve service quality and problem resolution within the unit
• Build mutually beneficial relationships with Doctors and other clinical and allied professionals with the aim of meeting patient needs and improving quality of care

Coordinate, monitor and supervise the performance of direct reports

• Implement people resource planning in line with delivery and performance objectives
• Conduct on the job training, coaching and mentoring to direct reports to ensure development of team and improvement of overall service delivery
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation/accountability
• Clearly define goals and objectives and provide direction, coaching and regular feedback
• Ensure timesheets, leave, and travel requests are submitted and approved timeously
• Ensure compliance with all HR policies, procedures and standards
• Implement people resource planning in line with delivery and performance objectives
• Conduct on the job training, coaching and mentoring to direct reports to ensure development of team and improvement of overall service delivery
• Train and ensure safe and confident operation of various types of technology used in the Critical Care Setting, e.g., mechanical ventilators, cardiac monitors, infusion pumps, both volume, pressure and patient-controlled pumps, IABP, and CVVH
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation/accountability
• Mentors staff and students in the Critical Care Unit to develop expertise in the care of critically ill patients

Monitor costs or expenses within approved budget to achieve cost efficiencies and reduce waste

• Comply with cost controls in order to achieve Unit budget
• Report on cost usage that reflects delivery of planned work within agreed parameters
• Oversee the detailed recording of medical consumables to ensure accurate billing
• Identify and implement opportunities for cost reduction and to streamline processes
• Identify repeat failures that contribute to wastage
• Escalate potential risks that may lead to increased costs or financial losses
• Draw up a budget in alignment with operational delivery plans, monitor effectiveness and report on variances
• Implement, manage and report on cost effectiveness and communicate or escalate any shortfalls

Adhere to and improve reporting processes for the area of responsibility

• Compile and report on operational information to feed into management decisions and support the hospital’s tactical strategy and efficiencies
• Adhere to statutory standards, policies and procedures within the unit to ensure compliance at all times and take remedial action where necessary
• Monitor, analyse and audit the key business processes and metrics

Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to tracy@glass-house.co.za