Medical Receptionist / Administrator – Specialist Dr – Orthopaedics – Blaauwberg, Cape Town
About the Job:
We are seeking a professional, reliable, and detail-oriented Medical Receptionist/ Administrator to join our Orthopaedic practice. This is a permanent position, ideal for a candidate who excels in a fast-paced clinical environment and possesses exceptional patient-handling skills
Requirements:
National Senior Certificate (Grade 12)
Fluency in Afrikaans and English (written and verbal) is essential
Previous experience working in a medical doctor’s practice is essential; experience specifically within an Orthopaedic Surgeon’s practice is highly preferred
Proficiency in Vericlaim is advantageous
Excellent communication skills
Strong computer literacy
Ability to work independently
A compassionate approach to patient care
High level of accuracy in administrative tasks
Duties & Responsibilities:
Manage patient queries via email, WhatsApp, and telephone promptly and professionally
Assist with general administrative duties to ensure smooth practice operations
Provide patients with pre-operative and post-operative documentation
Handle patient complaints or concerns with empathy, escalating where necessary
Liaise with hospitals and theatre coordinators to book and confirm surgical slots
Compile and submit theatre lists to the relevant hospital/facility
Coordinate with anaesthetists, scrub nurses, and other surgical team members
Track and follow up on surgical consumable or implant requirements with suppliers
Liaise and communicate with the practice’s third-party billing company on matters relating to claims, patient accounts, pre-authorisations, and billing queries.
Maintain accurate and confidential patient records in line with POPIA/HPCSA requirements
Scan, file, and archive clinical documentation and referral letters
Request and coordinate medical records or imaging from other facilities
Order and manage office and medical stationery supplies
Liaise with referring doctors and their rooms to manage referrals
Assist with on boarding of new patients and capturing demographic information
Coordinate equipment servicing or facility maintenance requests where needed
Should you meet the above requirements, we urge you to apply by forwarding your CV along with any supporting documents to jason@glass-house.co.za
